How can we help you?



Can I cancel my order afterwards?

Yes, you can cancel your order afterwards, even we change our minds from time to time.

Please send us an email to:

I have not received an order confirmation.

You will receive your order confirmation immediately after a successful order by e-mail. Please also check your e-mail spam folder.

Can I change my delivery and billing address later?

You can change your addresses via your customer account, or send us a message to:

What do I do if my item is damaged?

Send us an email with pictures of your item and the damage to Our customer service will process your request and get back to you.


What are the shipping terms?


Services: DHL

EUR: €4.90

Delivery: 1-3 working days



EUR: €11.90

Delivery: 2-4 working days


EUR: €19.90

Delivery: 4-8 working days

When will my order get to me?

The delivery time via DHL in Germany is between 1-3 days. Shipping abroad can take between 3-6 days. You can find more information about shipping here: Shipping information.

I did not receive my ordered item and/or received the wrong item.

We are sorry that you received the wrong item or an incomplete delivery. Please send us a message to We will be happy to help you further.


Returns processing, return conditions and reimbursement

You can find all information about this: here

Can I exchange my item for another?

You can use ourreturns form to return your item and order your new desired item in the shop. If you would like to exchange your item for a different color, please contact us here: Contact


How do I care for my MORIIKO products?

You can find detailed instructions on how to care for your MORIIKO products here.

Get in touch

Do you have questions about your order or a general enquiry? Then write us a message!